Sales and Marketing Support Specialist
4 weeks ago
The Sales and Marketing Support Specialist at Holiday Inn Express Waco is responsible for assisting the sales and marketing department in optimizing revenue and bookings for the hotel. Key responsibilities include maintaining organized and accurate filing systems, performing research functions on competitive hotels and trends, and gathering and assembling sales collateral.
Required Experience and Education:
High School Diploma or Equivalent
Experience in administrative functions, telephone, email, and filing systems
Proficient in Microsoft Office or similar computer applications
Preferred Experience and Education:
Bachelor's degree in business, marketing, or related field or
Associate's degree with two years' experience in an administrative role
One year experience in hospitality or
Two years of progressive experience in a hotel environment
Experience with Delphi FDC or Sales Pro
Experience with brand's PMS and sales-related applications
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain organized and accurate filing system on all accounts, including complete file on each active, prospective, or buying account, and trace file for future activities.
- Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
- Comply with standards and regulations to encourage safe and efficient hotel operations.
- Keep immediate supervisor informed of all matters requiring their attention.
- Correspond with prospects and clients and answer any questions about the hotel's venue options, rates, room types, packages, or promotions.
- Send proposals and/or invoices accurately, timely, and professionally.
- Perform research functions on competitive hotels, venues, clients, trends, and prospects.
- Gather and assemble sales collateral and correspond with clients.
- Enter, retrieve, or reconcile rooming lists, event orders, or other information in customer relationship management systems.
- Any and all other duties as assigned.
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