Insulation Support Specialist
5 days ago
This position is ideal for an organized and detail-oriented professional who can deliver exceptional customer service in a fast-paced environment. As a Customer Service Representative, you will play a crucial role in ensuring the success of our customers by providing world-class service and support.
Company Overview
TopBuild is a leading provider of insulation and building material services, operating over 450 branch locations across the United States and Canada. Our company values corporate social responsibility and diversity and inclusion, creating a supportive and inclusive work environment for our employees.
Salary and Benefits
The estimated annual salary for this role is between $50,000 and $70,000, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as Strive Wellness Program, 401(k) Matching, Paid Holiday and Paid Time Off (PTO), and more.
Key Responsibilities
Some of the key responsibilities of this role include:
- Maintaining positive relationships with customers, providing world-class service.
- Exemplifying excellent customer service skills, analytical thinking, and problem-solving abilities.
- Processing and reviewing dealer orders, requests, and system-generated acknowledgments using proficient computer skills.
- Handling customer complaints and concerns professionally and timely, referring shipping problems to the transportation function.
- Using tact and diplomacy to navigate difficult situations and turn them into opportunities for superior customer service.
Required Skills and Qualifications
To excel in this position, you should have:
- A minimum of 1-2 years of experience in a customer service role, preferably 3-5 years.
- Excellent communication skills, both verbal and written.
- Ability to perform basic math calculations.
- Personable, enthusiastic, and engaging personality.
- Data entry and computer skills in MS Windows environment; proficiency in Excel.
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