Retail and Sales Operations Associate

7 days ago


Cleveland, Ohio, United States Emser Tile Full time
Company Overview

Emser Tile is a leading manufacturer and distributor of ceramic tile and natural stone products. We are committed to delivering high-quality products and services while fostering a positive and supportive work environment.


Job Summary

We are currently seeking a Customer Support Representative to join our team in Cleveland-Brooklyn Heights, OH. The successful candidate will be responsible for providing exceptional customer service, resolving issues promptly, and ensuring seamless day-to-day operations.


Key Responsibilities

This is a full-time position that involves working closely with our operations team to ensure the highest level of customer satisfaction. Key responsibilities include:

  • Greeting customers warmly and ascertaining the reason for their visit;
  • Building relationships with contractors and directing customers to the appropriate team member;
  • Answering all calls to the branch promptly and assisting accordingly;
  • Resolving customer complaints via phone, email, mail, or social media;
  • Providing advice on branch information, including hours and location.

Requirements and Qualifications

To be successful in this role, you will need:

  • A minimum of 2 years of experience providing operations, sales, and customer service support in a sales, retail, or distribution environment;
  • Excellent interpersonal communication skills;
  • The ability to maintain a professional work environment at all times;
  • Detail-oriented and self-starting abilities;
  • A high school diploma, general education degree, or equivalent;
  • Forklift experience and knowledge of computer applications, such as Outlook and Excel, are considered pluses.

Benefits and Others

We offer a competitive salary of $48,000 per year, based on the national average for similar positions in the United States. We also offer a range of benefits, including health insurance, paid time off, and opportunities for career growth and development. As an equal opportunity employer, we prohibit discrimination and harassment of any kind and strive to create a diverse and inclusive workplace.


This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and contributing to a dynamic team environment. If you are a motivated and organized individual with a strong commitment to quality and excellence, please submit your application today.



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