IT Support Specialist

7 days ago


Everett, Massachusetts, United States TripleNet Technologies Full time

Job Overview: TripleNet Technologies is seeking a skilled IT Service Desk Analyst to join our team. In this role, you will be responsible for providing top-notch customer service and technical support to our employees.

Key Responsibilities:

  • Participate in multiple projects, including PC imaging, technology setup for new facilities, and asset disposal.
  • Answer customer calls, create tickets, reset passwords, and provide first-call resolution or escalate as needed.
  • Monitor Service Desk and Network Operations Center alerting inboxes in real-time.
  • Configure and deploy laptops and cell phones.
  • Document daily activities for customer-impacting items.

Requirements and Qualifications:

  • Ability to self-manage and lead efforts after minimal instruction.
  • Experience with Windows 10, Microsoft Office 365, and Windows networking in a complex environment.
  • Strong customer service, communication, and writing skills.
  • Responsibility, organization, and ability to self-direct under minimal guidance.

Compensation and Benefits:

  • $30 per hour
  • Duration: 2-3 months
  • Location: Everett
  • Schedule: M-F (40 hours/week)


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