IT Support Specialist
7 days ago
Job Overview: TripleNet Technologies is seeking a skilled IT Service Desk Analyst to join our team. In this role, you will be responsible for providing top-notch customer service and technical support to our employees.
Key Responsibilities:
- Participate in multiple projects, including PC imaging, technology setup for new facilities, and asset disposal.
- Answer customer calls, create tickets, reset passwords, and provide first-call resolution or escalate as needed.
- Monitor Service Desk and Network Operations Center alerting inboxes in real-time.
- Configure and deploy laptops and cell phones.
- Document daily activities for customer-impacting items.
Requirements and Qualifications:
- Ability to self-manage and lead efforts after minimal instruction.
- Experience with Windows 10, Microsoft Office 365, and Windows networking in a complex environment.
- Strong customer service, communication, and writing skills.
- Responsibility, organization, and ability to self-direct under minimal guidance.
Compensation and Benefits:
- $30 per hour
- Duration: 2-3 months
- Location: Everett
- Schedule: M-F (40 hours/week)
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Operational Support Specialist
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