Customer Experience Associate

1 week ago


Chicago, Illinois, United States Taskrabbit Full time
About the Opportunity

We're seeking a highly skilled Customer Experience Associate to join our team at Taskrabbit. This role involves providing top-notch support to our partners, ensuring a seamless experience for our users.

Key Responsibilities
  • Proactively address and resolve partner queries via live channels (email, phone) while maintaining and exceeding KPIs.
  • Build trust and connections with our users, striving for first-time resolution.
  • Monitor daily deliveries, anticipate potential risks, and ensure on-time delivery and exceptional service.
Requirements
  • Minimum 2 years of customer service experience, particularly in handling complex interactions.
  • Experience with CRM tools.
  • Excellent typing skills and ability to navigate online tools and systems.
  • Strong written and verbal communication skills with a command of grammar and spelling.
What You'll Get

As a Customer Experience Associate at Taskrabbit, you can expect:

  • A competitive salary of $21.50/hour.
  • A collaborative and fast-paced work environment.
  • The opportunity to work with a talented team of professionals.
About Taskrabbit

Taskrabbit is a remote-first company that values flexibility and choice. We believe in creating opportunities for people to earn a consistent, meaningful income on their own terms. Our culture is collaborative, pragmatic, and inclusive, making us a great fit for those who share our values.



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