Customer Solutions Expert

7 days ago


Dover, Delaware, United States Ursa Innovations Full time

At Ursa Innovations, we're seeking a highly motivated and customer-focused Customer Solutions Expert to join our team.

We're a leading provider of technology and communications services in the region, connecting clients with their target audiences and generating revenue through reliable brand advertising and client-facing solutions.

This role is ideal for an individual who enjoys working with people and is looking for an opportunity to challenge themselves and learn new skills. As a Customer Solutions Expert, you'll be responsible for:

  • Sales and Customer Engagement: Using targeted marketing lists to identify and pursue new sales leads, providing customers with products and solutions that help to simplify and organize their lives.
  • Order Processing and Support: Processing sales orders, order changes, installation dates, and cancellations, providing product sales and support to customers, other Customer Solutions Experts, as well as our outside sales team.
  • Ticket Resolution and Growth: Excelling in a team-based, competitive environment, working with the account team on the growth and retention of client accounts, completing tasks including building marketing campaigns, attending live events, and following up on customer enrollments.

To succeed in this role, you should have:

  • A high school diploma or GED equivalent required.
  • 0 – 3 years of experience working in customer service, sales, retail, or hospitality industries.
  • Consistently reliable transportation.
  • Ability to communicate effectively, actively listen, and problem-solve.
  • Ability to work well individually and in a team environment.
  • Strong sales and closing skills and the ability to overcome objections.

The estimated salary range for this position is $45,000 - $60,000 per year, based on industry standards and location. If you're a dedicated and customer-driven professional looking to take your career to the next level, please apply today.



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