Field Operations Manager

6 days ago


Albuquerque, New Mexico, United States Commnet Broadband Full time

About Commnet Broadband

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At Commnet Broadband, we are committed to delivering high-quality broadband communication services that enable rural America to thrive. Our mission is built on a foundation of trust, effective communication, and customer-centricity, where our passion for our customers and communities shines through our approach.

Job Summary

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We are seeking a highly skilled Field Operations Manager to oversee the maintenance and installation of our network infrastructure. As a key member of our team, you will be responsible for ensuring that all technical tasks are carried out to the highest standards, while supervising field technicians and collaborating across departments to enhance operations and troubleshoot complex issues.

Main Responsibilities

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  • Technical Leadership: Direct and coordinate with various departments, external vendors, and contractors to ensure superior site acceptance for new builds, site modifications, and complex backhaul installations.">
  • Maintenance and Quality Control: Lead comprehensive preventative maintenance, enforce meticulous documentation practices, and conduct detailed site systems verifications to uphold and enhance site maintenance standards.">
  • Asset Management: Manage and maintain accountability for assigned company assets, collaborating closely with Logistics and Support Services to ensure precision in inventory accuracy.">
  • Troubleshooting: Swiftly and expertly resolve complex trouble tickets, providing leadership in critical situations.">
  • Training and Development: Provide ongoing training, coaching, and feedback; managing scheduling and timecard approvals; and overseeing performance management and disciplinary actions.">
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Requirements

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  • Education and Experience: Minimum 4-6 years of experience in a related field, with a high school or trade school education or equivalent experience.">
  • Skills and Qualifications: Embody and demonstrate our company values: Foster Trust, Effective Communication, Customer Centricity, Own It, Win Together. Possess a valid Driver's License and meet the requirements of the Department of Transportation physical. Ability to work flexible hours, including nights and weekends, as required.">
  • Technical Knowledge: Advanced knowledge and experience in the use and operation of electronic test equipment, including but not limited to: RFC 2544, VSWR, PIM, and OTDR. Strong understanding and knowledge of radio frequencies, TCP/IP protocols, and networking fundamentals.">
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Compensation and Benefits

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  • Salary: $67,000 - $90,000 per year, depending on qualifications and experience.">
  • Benefits: Comprehensive suite of benefits, including health, vision, dental, HSA/FSA, life and AD&D, fitness reimbursement, short/long term disability coverage, parental leave, emergency travel assistance, and 401k.">
  • Culture and Values: At Commnet Broadband, we prioritize fostering a culture of trust, effective communication, and customer-centricity, where our passion for our customers and communities shines through our approach.">
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About You

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We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you are a motivated and experienced professional looking for a challenging role, please submit your application.

The salary range for this position is based on industry standards and internal equity considerations. The actual salary will depend on your qualifications and experience.



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