Moen Bi-Lingual Customer Service Representative

4 days ago


Atlanta, Georgia, United States Fortune Brands Full time
About the Role

We are seeking a highly skilled and bilingual customer service representative to join our team at Fortune Brands. As a Bi-Lingual Associate Product Consultant, you will be the voice of Moen, providing world-class customer service to our consumers in both English and Spanish.

Key Responsibilities
  • Deliver exceptional customer experiences that drive positive word-of-mouth advertising for Moen Incorporated
  • Manage inbound calls from Spanish and/or English speaking consumers to resolve product and technical support issues
  • Efficiently use technology to assist consumers with product identification, resolution, and technical support
  • Negotiate solutions in challenging consumer situations with a positive outcome for both the consumer and Moen
  • Maintain professional composure during interactions and achieve daily metrics in call quality, call management, and productivity standards
Requirements
  • High School diploma or equivalent required
  • 2 years' experience in a customer service environment required; call center experience preferred
  • Excellent professional communication skills in both English and Spanish
  • Proficient PC skills with an emphasis on Microsoft Office suite, including Outlook and Microsoft Word
  • Ability to thrive in a high-focus, low-mobility work environment
What We Offer
  • Competitive starting rate of $18/hour with possibility of overtime and benefits from day one
  • 100% remote position with flexible schedule and self-led career development program
  • Annual merit increases and company bonus opportunities
  • Medical, dental, and vision coverage from day one
  • Paid time off from day one


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