Customer Service Representative

4 weeks ago


Dallas, Texas, United States Mass Markets Full time
Job Summary: As a Call Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your primary goal will be to ensure first call resolution through effective problem-solving and call handling. You will also research systems to find missing information and coordinate with other departments to resolve issues when needed. Additionally, you will accurately document and process customer claims in appropriate systems.

Key Responsibilities:

* Handle inbound and outbound contacts in a courteous and timely manner
* Ensure first call resolution through problems solving and effective call handling
* Research systems to find missing information as applicable
* Coordinate with other departments to resolve issues when needed
* Accurately document and process customer claims in appropriate systems

Requirements:

* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong attention to detail and organizational skills
* Ability to work effectively in a team environment

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.

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