Client Service Coordinator

4 weeks ago


Rockaway, New Jersey, United States Banfield Full time

Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through the hospital, ensuring superior client care and maximizing the productivity of the veterinary medical team. This position requires a professional, efficient, and exceptional service provider who can educate clients about Optimum Wellness Plans, preventative care, and pet health needs. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong commitment to delivering quality service.

Key Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including educating clients about their pet's health and promoting hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history in the computer, and ensuring prompt service.
• Assist outgoing clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, and selling retail products.

Requirements

• Leadership skills and ability to work in a team environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong commitment to delivering quality service and meeting client needs.



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