Sales Associate

1 week ago

Long Beach, California, United States Westlake Ace Hardware Full time

About Westlake Ace Hardware

As a leading hardware retailer in the United States, Westlake Ace Hardware is committed to delivering exceptional customer service and providing a wide range of products to meet the needs of our customers. Our company values include:

Service, Passion, Respect, Integrity, Teamwork, and Excellence

Job Summary

The Sales Associate will play a key role in ensuring the success of our stores by providing a positive customer experience, maintaining a clean and organized store environment, and assisting with the receiving, stocking, and pricing of merchandise.

Key Responsibilities

  • Customer Service:
    • Provide a positive representation of Westlake Ace Hardware to customers.
    • Proactively assist customers in solving problems and answering questions.
    • Greet customers entering and throughout the store, and thank them when finished and when they are leaving the store.
    • Possess a friendly and outgoing demeanor, and work well with customers and associates.
    • Ensure all customer interactions are prompt, courteous, and effective.
    • Forward any customer complaints that cannot be handled to a member of management.
    • Possess strong product knowledge and knowledge of store layout and location of products.
    • Assist customers throughout the store with personalized service based on the premise of amazing every customer, every time.
  • Store Operations:
    • Assist in creating a positive, professional, and safe work environment.
    • Assist with receiving, checking in, and stocking of merchandise throughout the store.
    • Assist with maintaining back stock levels.
    • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
    • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
    • Assist with merchandise resets throughout the store.
    • Provide assistance to Department Specialists, such as price changes and special orders.
    • Ensure signage is current throughout the store.
    • Operate a forklift with proper training.
    • Communicate any Store Support Center issues to General Manager for follow-up.
    • Communicate any merchandising, cost control, or sales ideas to General Manager.
    • Participate in store meetings.
    • Be professional in appearance and actions.
    • Perform all other duties as assigned.
  • Other Essential Requirements:
    • Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others.
    • Service: Amaze our customers, associates, and communities by delivering on our helpful promise.
    • Passion: Show our love for the work we do, our customers, and our associates.
    • Respect: A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company, and that every person is unique and valued.
    • Integrity: An authentic commitment to moral and ethical behavior.
    • Teamwork: Together we can achieve extraordinary things.
    • Excellence: A disciplined approach to achieve outstanding results through continuous improvement.
  • Minimum Skills, Requirements, and Qualifications:
    • High School or GED equivalent.
    • Formal retail experience preferred.
    • Standing, walking, lifting (up to 25lbs), and climbing.
  • Compensation Details:

$16.00 Per Hour

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