Store Operations Manager
8 hours ago
About Us: Community Choice Financial Family of Brands has served as a national leader in short-term credit solutions for over 30 years.
We offer a variety of money services to help families meet their ever-changing financial needs, including Payday Advances, Cash Advances, Title Loans, and more.
The annual target compensation for this position is approximately $49,920 per year. This role is eligible for performance bonuses.
Job Summary:
This Store Operations Manager will oversee the daily operations of our store, ensuring compliance with company policies and procedures. The ideal candidate will have excellent leadership skills, strong communication abilities, and experience in customer service and cash management.
Key Responsibilities:
- Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards and safety procedures
- Assess risk of financial transactions and evaluate loan/pawn applications, check cashing transactions, and ancillary products
- Develop customer relationships and complete inbound and outbound call campaigns daily to build new business and maintain store profitability
- Oversee account management and recovery processes while maintaining a focus on customer service
- Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations
Required Skills and Qualifications:
- Minimum one year customer service, retail, and/or sales experience
- Hands-on cash management experience
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Ability to meet the physical demands of this position, which frequently include standing for long periods of time and moving around the store
Benefits:
- A comprehensive new hire training program
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Performance-based career advancement
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous company match program
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance
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