Procore Support Specialist
1 week ago
We are seeking a highly skilled and motivated Procore Support Specialist to join our team at Trane Technologies. As a key member of our customer support team, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Procore Expertise: Develop and maintain in-depth knowledge of Procore's business model, system, and tools to optimize system use and maximize impact.
- Customer Support: Provide best-in-class support to customers through telephone, web inquiries, chat, and email, guiding them through the process of achieving their goals with Procore's software.
- Collaboration: Work closely with other teams to escalate client cases and solve complex problems, leveraging strong collaboration skills and a solution-focused mindset.
- Process Improvement: Create and distribute standard operating procedures and conduct virtual trainings to ensure seamless customer support experiences.
- Administrative Tasks: Manage administrative aspects of the job with diligent attention to detail and a positive attitude.
- Procore Experience: 1 year of Procore experience (queue-based roles, other customer support experience, etc.) and a High School Diploma or GED.
- Communication Skills: Clear communication skills (both written and orally) with prior experience evaluating and resolving customer inquiries successfully.
- Problem-Solving: Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions.
- Adaptability: A hungry learner with the ability to learn quickly and adapt to a changing product.
- Team Player: Self-starter who is excellent at problem-solving and a solution-focused mindset that proactively detects issues and provides timely solutions.
- Attention to Detail: Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player.
- Total Compensation: Total compensation for this role will include a commission/incentive plan.
- Benefits: We offer competitive compensation and comprehensive benefits and programs.
- Equal Employment Opportunity: We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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Davidson, NC , USA, United States Trane Technologies Full time{"title": "Procore Support Representative", "description": "Revolutionize Your Career with Trane TechnologiesAt Trane Technologies, we're pushing the boundaries of what's possible in climate solutions. As a Procore Support Representative, you'll be at the forefront of this innovation, helping our customers achieve their goals with our cutting-edge...
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