Senior Content Designer, Brokerage Accounts

3 weeks ago

Menlo Park, California, United States Robinhood Full time

About the Role

We're looking for an experienced Content Designer to join our Brokerage org at Robinhood. This role supports the Accounts team, designing new types of investing accounts to give our customers more flexibility to invest with others, structure their accounts for different financial goals, and meet all their money needs in one app.

This role is perfect for someone who wants to dig into the inner-workings of investing and is a strong systems thinker.

Key Responsibilities

  • Partner with design, product, and research to build delightful user experiences and shape the product roadmap
  • Engage throughout the product development process to improve the overall experience and ensure consistency
  • Create and advocate for approachable language that best communicates our mission externally
  • Develop frameworks, guidelines, audits, and processes to help define and improve product content at Robinhood
  • Balance customer experience and business impact with speed and quality
  • Incorporate user research into content decisions for product experiences
  • Ensure high-quality content for our products in terms of simplicity, education, and delightfulness
  • Share your work with other Content Designers and provide feedback during weekly crits

Requirements

  • 4-6+ years of experience in UX writing or content design experience
  • Eagerness to shape product direction and vision from ideation to post-launch
  • Experience defining, tracking, and reporting on content metrics and an ability to communicate this efficiently to the team
  • Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints
  • Experience collaborating with designers, product managers, and user researchers
  • Familiarity working with compliance and legal teams during the content development and approval process
  • A portfolio or selection of writing samples and past work to share

What We Offer

  • Market competitive and pay equity-focused compensation structure
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning and development, and more
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more
  • Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

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