Network Operations Specialist

7 days ago

Odenton, Maryland, United States Leidos Full time

The Global Service Management-Operations (GSM-O), a Defense and Intelligence Group of Leidos, is seeking a highly skilled Network Administration and Operations Analyst to support the Department of Defense Information Network (DoDIN) at the DISA Joint Operations Center (DJOC) on Ft. Meade, MD.

This role will enable Command and Control (C2) of the DoDIN by ensuring its overall health through 24/7 monitoring, directing, controlling, coordination, de-conflicting, synchronizing, and reporting the current status of DISA Application and End Point Systems availability.

The successful candidate will support GSMO Task Order 13 and be responsible for providing situational awareness (SA) of DISN hosted, cloud, and endpoint services.

Maintaining and providing timely situational awareness, reasons for outage (RFO), and restoral effort POA&Ms for reportable incidents is an essential task which informs and supports decision making by DISA Senior Leadership.

The analyst will review and monitor designated dashboards and incident management tools for proactive incident validation and reporting, coordinate with DISA NetOps elements, mission partners, CCMDs, MILDEP, and DAFA as required.

Additionally, they will provide in-depth knowledge and understanding of Operational Reporting and Incident and Change Management for essential applications and services.

In this dynamic role, the analyst will execute in real time, in accordance with mission requirements:

  • Tracking of current outages that will impact the DODIN.
  • Tracking of upcoming and current Change Management tickets.

They will also provide timely reporting for all reportable outages through published reports that go up through the DJOC Battle Captain to the DISA Director and other Senior Leaders.

This position requires shift work and could involve working day shift, afternoons, or overnight, as well as potentially weekends and/or holidays.

The analyst will also be an active participant in the Contingency Support and the Emergency Readiness Group (ERG) and employees are considered emergency personnel who will perform duty functions at customer off-site facilities within the DC Metro area.

To succeed in this role, you will need:

  • An active TS/SCI security clearance.
  • A Bachelor's degree in a relevant technical discipline and 6+ years of overall related experience, or 4+ years of additional related years of experience in lieu of a degree.
  • Experience with various Microsoft technologies such as MS Office (Word, Excel, and PowerPoint) and SharePoint.
  • Experience with system applications: Global Ticket Management System (GTMS) Remedy, Worldwide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS).
  • Good oral and written communication skills.
  • Strong interpersonal, organizational, and problem-solving skills.

Preferrably, you will have:

  • Currently possess DoD 8750 certification at IAT level II, Security+ CE.
  • ITIL V3 or V4.
  • Experience briefing Senior Leaders.
  • Demonstrated experience of providing excellent customer service.

The estimated salary for this role is $68,900.00 - $124,550.00 per year.

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