Customer Retention Sales Representative

5 days ago


Abilene, Texas, United States Vyve Broadband Full time
Job Overview

Vyve Broadband, a leading provider of broadband Internet services, is seeking an experienced Customer Retention Sales Representative to join their team. This role will be based remotely and requires excellent communication skills, the ability to learn quickly, and a strong sales acumen.

Salary: $45,000 - $65,000 per year

About the Job

This is a fantastic opportunity for someone who wants to work from home, have a steady income, and make a difference in customers' lives. As a Customer Retention Sales Representative, you will be responsible for serving as the primary point of contact with customers via telephone, handling all call types, and saving/selling appropriate services to customers.

The ideal candidate will have at least one year of experience in sales or a customer-facing environment, excellent interpersonal and communication skills, and the ability to learn complex technology quickly.

Key Responsibilities
  • Determine customer needs and ethically promote Vyve products to potential and existing customers.
  • Achieve daily, weekly, and/or monthly sales and retention goals.
  • Enhance customer loyalty by promoting Vyve services that enhance the quality of customers' lives and generate sustainable revenues for the company.
  • Effectively utilize sales/retention techniques to gain and/or retain new and existing customers calling to subscribe or cancel Vyve services.
  • Document all customer-related transaction information accurately, ensuring that work orders and billing systems reflect the transaction requirements.
Requirements
  • High School Diploma or equivalent, Associate's Degree preferred.
  • At least 1 year of experience in sales or a customer-facing environment.
  • Ability to learn quickly and deal with complex technology changes.
  • Exceptional interpersonal and communication skills.
  • Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc).


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