Room Service Order Taker

4 weeks ago


Charlotte, North Carolina, United States Marriott International Inc Full time
Job Summary

As a Room Service Order Taker at Marriott International Inc, you will be responsible for taking room service orders over the phone, answering questions on menu selections, and checking with kitchen staff. You will also be required to answer guest questions or concerns regarding the origin, vintage, and style of various wines. Additionally, you will place and log call backs for room service orders, notify guests and management of delays in service delivery, and communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. You will maintain the cleanliness of work areas throughout the day and record transactions in the MICROS system at the time of order. Furthermore, you will complete all closing reports, including MICROS reports, and process all payment methods.

Key Responsibilities

Take room service orders over the phone and answer questions on menu selections
Check with kitchen staff and answer guest questions or concerns regarding wine
Place and log call backs for room service orders
Notify guests and management of delays in service delivery
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Maintain cleanliness of work areas throughout the day
Record transactions in MICROS system at time of order
Complete all closing reports, including MICROS reports
Process all payment methods

Requirements

High school diploma or G.E.D. equivalent
No related work experience or supervisory experience required
Ability to stand, sit, or walk for an extended period of time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

About Us

Marriott International Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Marriott International Inc, we strive to create experiences so exceptional that long after a guest stays with us, the experience stays with them. We believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. Our team members are the foundation of our success, and we are committed to providing them with the tools and resources they need to excel in their roles.

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