Desktop Support Specialist

4 days ago


Atlanta, Georgia, United States GeorgiaGov Full time

Job Summary

The Desktop Support Analyst I provides technical support for end-user devices and systems at GeorgiaGov. This role involves defining, developing, and implementing end-user device solutions, capturing and documenting user requirements, and deploying and maintaining desktop and laptop images.

Key Responsibilities

  • Provide end-user computing support to GeorgiaGov employees.
  • Deploy and support a standardized desktop and laptop image.
  • Research and understand technologies, industry standards, and best practices for effective, reliable, and secure end-user devices.
  • Ensure that solutions and services meet and/or exceed established IT standards.

Requirements

  • High school diploma or equivalent and at least two years of recent relevant experience in an IT desktop support role.
  • Associate degree in business administration, computer science, software engineering, or a related field, or equivalent work experience.
  • Two years of experience in desktop support roles in a Windows environment, with at least one year of experience as a desktop engineer.


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