Desktop Support Specialist
4 days ago
Job Summary
The Desktop Support Analyst I provides technical support for end-user devices and systems at GeorgiaGov. This role involves defining, developing, and implementing end-user device solutions, capturing and documenting user requirements, and deploying and maintaining desktop and laptop images.
Key Responsibilities
- Provide end-user computing support to GeorgiaGov employees.
- Deploy and support a standardized desktop and laptop image.
- Research and understand technologies, industry standards, and best practices for effective, reliable, and secure end-user devices.
- Ensure that solutions and services meet and/or exceed established IT standards.
Requirements
- High school diploma or equivalent and at least two years of recent relevant experience in an IT desktop support role.
- Associate degree in business administration, computer science, software engineering, or a related field, or equivalent work experience.
- Two years of experience in desktop support roles in a Windows environment, with at least one year of experience as a desktop engineer.
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