Senior IT Service Management Specialist

7 days ago


Dallas, Texas, United States Ness Digital Engineering Full time
Job Description
We are looking for a highly skilled Digital Asset Lifecycle Manager to join our team at Ness Digital Engineering. As a key member of our IT service management team, you will be responsible for leading the implementation and optimization of ServiceNow HAMPro and SAMPro modules to drive effective asset lifecycle management, license compliance, and cost optimization. The successful candidate will have a proven track record in applying ServiceNow best practices, particularly in data normalization and lifecycle management, to optimize asset management and reduce technical debt.

About the Position
This is a senior-level position that requires a high degree of technical expertise and leadership skills. The ideal candidate should have a deep understanding of IT service management processes, including Incident, Problem, Change, and Knowledge Management. They should also have experience developing custom applications, modules, and enhancing existing features to meet business needs. Additionally, they should be proficient in creating UI policies, client scripts, business rules, workflows, flows, and notification systems.

Responsibilities
The responsibilities of this position include:
  1. Leveraging expert knowledge of ServiceNow to design and implement solutions that drive business value and improve operational efficiency.
  2. Developing and maintaining relationships with stakeholders to ensure alignment and buy-in for ServiceNow initiatives.
  3. Providing training and support to end-users to ensure successful adoption and utilization of ServiceNow solutions.


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