CRM Assistant Manager

4 weeks ago


Coral Gables, Florida, United States Richemont Full time
Job Title: CRM Assistant Manager

At Richemont Americas, we strive to create a diverse and inclusive community where talent from various backgrounds and experiences come together to drive excellence. As a CRM Assistant Manager, you will play a key role in optimizing the client experience by managing databases, analyzing data, and collaborating with cross-functional teams.

Key Responsibilities:
  • Generate monthly reports on client metrics, including segmentation, retention, and acquisition, using data visualization tools.
  • Communicate technical findings to non-technical stakeholders, facilitating effective cross-functional collaboration.
  • Collect, organize, and analyze data to recommend specific actions.
  • Coordinate implementation of action plans based on performance analysis.
  • Develop reports to measure KPIs and monitor ROI resulting from CRM initiatives.
Requirements:
  • Bachelor's degree in business or a related field.
  • 3-5 years of experience in analytical, CRM, or clienteling work.
  • Proficiency in data visualization tools, such as Looker.
  • Strong communication skills in English and Spanish, with Portuguese as a plus.
What We Offer:

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, as well as income protection solutions and a 401(k) plan with employer match. We prioritize work-life balance and offer paid time off, a wellness reimbursement benefit, and access to the employee assistance program.



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