Customer Experience Specialist
7 days ago
At Planet Fitness, Inc., we're dedicated to creating a positive member experience. As a Customer Experience Specialist, you'll play a vital role in providing exceptional customer service to our members, prospective members, and guests.
About the Role:
As a Member Services Representative, you'll be responsible for delivering a superior level of service by handling member inquiries, resolving issues, and promoting our services. You'll work closely with our team to ensure seamless operations and an excellent member experience.
The Ideal Candidate:
We're looking for a motivated individual with excellent communication skills, a passion for delivering outstanding customer service, and a knack for problem-solving. If you're results-driven, team-oriented, and enjoy working in a fast-paced environment, we'd love to hear from you.
What We Offer:
* Competitive salary: $42,000 - $55,000 per year (based on location)
* Opportunities for growth and professional development
* Collaborative and dynamic work environment
Key Responsibilities:
* Provide exceptional customer service to members, prospective members, and guests
* Handle member inquiries and resolve issues efficiently
* Promote our services and programs to drive engagement
* Work collaboratively with the team to achieve business objectives
Requirements:
* High school diploma or equivalent required; degree preferred
* 1+ years of customer service experience
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
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