Team Leader of Operations

7 days ago


Sacramento, California, United States CSC Full time

Job Title: Team Leader of Operations

About the Role:

CSC's Corporate Transactions team is seeking a Team Leader to lead a team of Client Service Representatives. The successful candidate will be responsible for supervising, managing, motivating, and guiding team members on a daily basis.

Key Responsibilities:

  • Create a positive team environment with open communication
  • Develop key performance indicators and set clear team goals
  • Delegate tasks effectively and set deadlines
  • Oversee day-to-day operations
  • Monitor team performance and conduct performance reviews
  • Handle customer complaints and address escalations
  • Design and implement process and operational policies
  • Fully manage employee development, training, and performance management
  • Motivate team members to achieve objectives
  • Identify training needs and provide coaching
  • Listen to team members' feedback and resolve any issues or conflicts
  • Recognize high performance and rewarding accomplishments
  • Ensure the highest levels of productivity, service, and client satisfaction
  • Organize team-building activities

Requirements:

  • 3 years of leadership experience in a customer service and compliance industry
  • A proven history of successfully mentoring and developing employees
  • In-depth knowledge of developing and utilizing performance metrics
  • Proficiency with MS Office, especially Excel
  • Tremendous written and verbal communication skills
  • Organizational and time management skills
  • Decision-making skills
  • Excellent change management skills
  • Strong analytical and problem-solving skills
  • Attention to detail

Compensation: $72,500 - $82,500 per year



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