IT Infrastructure Specialist

We are seeking a skilled IT Infrastructure Specialist to join our team at The Cornerstone Professional Group, LLC. As a key member of our IT department, you will be responsible for providing exceptional technical support and maintenance services to our clients.

As an IT Infrastructure Specialist, you will be the primary point of contact for client inquiries and issues related to their IT infrastructure. Your primary responsibilities will include:

• Client Support: Provide rapid assessment, troubleshooting, and resolution of client network/application issues within defined timeframes per Cornerstone Service Level Agreement commitments.
• Issue Identification: Proactive identification of current and potential client issues, including backup anomalies, antivirus/antimalware review, and security alerts.
• Solution Development: Formulate plans to resolve or mitigate those issues, clearly communicating the issues and plans through written and verbal communication.
• Implementation: Execute plans quickly and efficiently with minimum impact to the client's work environment.

To be successful in this role, you must possess:

• Strong Technical Skills: Experience working within a helpdesk/support platform, Windows Server 2012/2016/2022, Active Directory, MS Office 365, Windows 10/11 desktop, Mac OS, and relevant Microsoft certifications.
• Excellent Communication Skills: Ability to communicate/explain technical concepts to non-technical people and clients, develop materials and deliver training to client end-users as required.
• Problem-Solving Abilities: Methodical approach to problem-solving, attention to detail, and ability to transfer knowledge to and train other Cornerstone resources to facilitate team growth.

The estimated salary for this position is $70,000 - $90,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

The Cornerstone Professional Group, LLC offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity.