Customer Service Representative

3 weeks ago


Appleton, Wisconsin, United States Spectrum Full time

Customer Service Representative Opportunity

We are seeking a skilled Customer Service Representative to join our Appleton Call Center team. As a key member of our inbound Customer Care team, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities:

  • Provide over-the-phone video support and repair services to customers
  • Use advanced diagnostic tools to troubleshoot equipment issues and resolve customer concerns
  • Work collaboratively with internal support teams and field technicians to resolve complex issues
  • Actively engage with customers to understand their needs and provide personalized support

Requirements:

  • 6 months or more of customer service experience
  • 1 year or more of working with computers and multiple software applications
  • 6 months or more of heavy volume phone experience in customer service/call center job
  • Ability to read, write, speak, and understand English

About Us:

Spectrum is a leading provider of cable, internet, and phone services in the United States. We are committed to growing a diverse and inclusive workforce and providing equal opportunities for employment and advancement.

Why Work for Spectrum?

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.



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