Network Operations Centre Lead
2 weeks ago
Job Title: Network Operations Centre (NOC) Lead
Location: Phoenix, AZ - Onsite
Type of Hire : Contract
Job Overview:
The Role:
We are seeking an experienced NOC lead to supervise a team of engineers and analysts. The successful candidate will have strong leadership skills and the ability to motivate and mentor team members.
Key Responsibilities:
- Team Leadership:
- Lead, mentor, and motivate a team of NOC engineers and analysts.
- Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
- Conduct regular performance reviews and provide coaching and feedback to team members.
- Operational Oversight:
- Oversee the 24/7 operation of the NOC, ensuring the timely and effective resolution of incidents.
- Collaborate with other IT teams to ensure seamless communication and coordination in incident response.
- Process Improvement:
- Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation.
- Implement best practices and industry standards to improve the efficiency and effectiveness of NOC operations.
- Incident Management:
- Manage the end-to-end incident management process, from initial detection through resolution and post-incident analysis.
- Coordinate with other IT teams and external vendors to ensure timely incident resolution.
- Resource Management:
- Allocate resources effectively based on workload and priority.
- Identify training needs and provide professional development opportunities for team members.
- Documentation:
- Ensure accurate and up-to-date documentation of procedures, and incident response plans.
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