Phlebotomy Specialist

Quest Diagnostics Incorporated is seeking a highly skilled Phlebotomist II Site Lead to join our team. As a Phlebotomist II Site Lead, you will be responsible for leading a team of phlebotomists at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) location. Your primary focus will be on ensuring the highest level of customer service and quality blood specimen collection.

• Lead a team of phlebotomists at a PSC or IOP location
• Ensure the highest level of customer service and quality blood specimen collection
• Collect blood specimens from patients according to established procedures
• Administer oral solutions according to established training
• Research test/client information and confirm and verify all written and electronic orders
• Enter billing information and collect payments when required
• Perform departmental-related clerical duties as assigned
• Maintain all appropriate phlebotomy logs in a timely manner
• Complete training courses and stay up-to-date with the latest phlebotomy techniques

• Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections
• Keyboard/data entry experience
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime
• Must have reliable transportation, valid driver's license, and clean driving record, if applicable

• Minimum 2 years in a Patient Service Center environment preferred
• Customer service in a retail or service environment preferred

Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.

Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination. Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.

Position requires travel. Extensive use of phone and PC. Fine dexterity with hands/steadiness. Talking. Walking. Balancing. Bending/kneeling. Pushing/pulling. Reaching/twisting.

Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.

The position requires the ability to effectively communicate in English.

Ability to provide quality, error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric.

Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.

Capable of handling multiple priorities in a high-volume setting. Must be able to make decisions based on established procedures and exercise good judgment.