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Inventory Management Specialist

1 month ago

Trenton, New Jersey, United States The Hibbert Group Full time
Job Summary

We are seeking a highly organized and detail-oriented Inventory Management Representative to join our team at The Hibbert Group. As an Inventory Management Representative, you will be responsible for managing diversified, multiple level accounts from a customer service standpoint. Your primary goal will be to maintain superior customer service and proactive Inventory Management practices for our clients.

Key Responsibilities:

  • Effectively manage the flow of material within the THG organization for our clients.
  • Process orders, post receipts, and handle customer requests.
  • Maintain inventory levels and accuracy of items in stock.
  • Track shipments for various orders.
  • Meet deadlines on stock-related items.
  • Provide superior customer service to customers.
  • Supply trending report analysis to client contacts as requested.
  • Develop and utilize quality control checklists.
  • Monitor and maintain reports for our accounts and for the department.
  • Cross-train within the team for improved backup coverage.
  • Cross-train within functions to provide support on basic function-related tasks.
  • Partner effectively with production and warehouse to ensure stock reconciliation.
  • Recommend and implement process improvements.
  • Attend Team, Account, and Customer meetings as required.
  • Demonstrate a strong commitment to quality and adhere to all ISO 9001-related standards.
  • Establish effective test plans, acceptance, and regression.
  • Execute effective test plans, acceptance, and regression.
  • Gather, interpret, and communicate requirements – business and technical levels.
  • Ensure delivery, integrity, and quality of work.
  • Transition (to client, coworkers, etc.), as necessary, to ensure successful outcomes.
  • Comply with all safety policies and report any safety issues immediately to a manager.
  • Comply with all privacy policies and report any privacy infractions immediately to a manager.

Requirements:

  • Excellent customer service skills.
  • Intermediate level knowledge on Microsoft Office Products – (Excel, Word).
  • Strong prioritization and organization skills with attention to detail and quality.
  • Understanding of stock accountability and inventory systems.
  • Ability to work effectively as a team member toward general results.
  • Knowledge of inventory management and willingness to learn new technologies.
  • Strong math skills.
  • Strong interpersonal and communication skills.
  • Demonstrate working proficiency of the English Language.
  • Effectively communicate with, but not limited to, English-speaking employees/other business contacts (contractors, customers, vendors, etc.).
  • Successfully comprehend business materials written in English (job assignments, instructions, etc.).
  • Ability to learn cGMP requirements as it relates to their role – required prior to working on cGMP service lines.
  • Ability to learn PDMA requirements as it relates to their role – required prior to working on Prescription Drug service lines.

Qualifications:

  • Education: High School Diploma/GED Required. College degree preferred.
  • Physical Demands: Moderate lifting to 40 lbs.

Experience:

Prior Experience: Minimum one year prior customer service or related experience preferred.

This job description reflects in general terms the type and level(s) of work performed. It is not intended to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.