Customer Service Specialist for Non-Profit Clients

5 days ago


Rockville, Maryland, United States fusionSpan Full time

About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at fusionSpan. This role will be responsible for providing exceptional customer service to our non-profit clients, ensuring a seamless experience for them.

Key Responsibilities

  • Handle a wide range of member inquiries, from basic to complex, and resolve issues efficiently.
  • Troubleshoot and resolve member/state staff service issues, triage escalating complex cases.
  • Collaborate with a global high-performing, cross-functional team to ensure a seamless customer service experience.
  • Maintain a strong understanding of the Salesforce CRM, working daily on the platform to dis-position account activity, update communication, and conduct data-entry for multiple non-profit clients.
  • Demonstrate accountability for your work, ensuring tasks are completed accurately and efficiently.

Requirements

  • A minimum of 3-5 years of successful customer service experience, preferably in a call center environment.
  • Experience with CRM systems, ERP, call center documenting systems, Salesforce Sales Cloud, Salesforce CPQ, or similar tools is highly preferred.
  • Strong ability to communicate ideas clearly and concisely through face-to-face interactions, phone conversations, and digital communications.

What We Offer

  • A competitive salary of $45,000-$65,000 per annum, depending on experience.
  • Comprehensive Health insurance, Dental & Vision, Life Insurance, Long Term Disability, Accidental Death & Dismemberment insurance, and a retirement savings match.
  • 15 days of paid vacation – increases with tenure, 10 paid federal holidays, and opportunities for growth and professional development.

About fusionSpan

fusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role requires a flexible and adaptable approach to daily priorities, but we offer a dynamic and supportive work environment that fosters personal growth and career development.



  • Rockville, Maryland, United States fusionSpan Full time

    At fusionSpan, we're seeking a skilled Customer Support Specialist to join our dynamic team. As a member of our customer-facing department, you will play a pivotal role in delivering exceptional support to our clients, primarily non-profit organizations.About the RoleThis is an in-office position (9:00am - 5:00pm EST) that requires a highly skilled...


  • Rockville, Maryland, United States Lafayette Federal Credit Union Full time

    Job Title: Customer Experience SpecialistAbout the Job: We are looking for a skilled Customer Experience Specialist to join our team at Lafayette Federal Credit Union. In this role, you will be responsible for delivering exceptional customer service, processing transactions, and promoting our products and services.Duties and Responsibilities:Process all...


  • Rockville, Maryland, United States Velociti Full time

    At Velociti, we offer a rewarding opportunity as a Janitorial Services Specialist. This role plays a crucial part in maintaining our client locations' cleanliness and safety standards.About the Job:We are seeking a detail-oriented individual to join our team as a Janitorial Services Specialist.This position involves working onsite at client locations to...


  • Rockville, Maryland, United States Payroll Network Full time

    About UsPayroll Network is a leading provider of payroll and human capital management solutions. Our team of experts is dedicated to delivering exceptional service and support to our clients.Job DescriptionWe are seeking an experienced Payroll Administrator to join our client services team. The successful candidate will be responsible for providing...


  • Rockville, Maryland, United States BENDER JCC OF GREATER WASHINGTON Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at the Bender JCC of Greater Washington. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to members and guests, answering phone calls, processing transactions, and performing various...


  • Rockville, Maryland, United States NIH Federal Credit Union Full time

    Overview: NIH Federal Credit Union is seeking a skilled Payment Operations Specialist to oversee the day-to-day operations of the payment support team. This individual will ensure timely and accurate processing of payments, resolve payment-related issues, and provide excellent customer and departmental support.Salary: $28.62-$42.92 hourly, non-exemptJob...


  • Rockville, Maryland, United States Lafayette FCU Full time

    We are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions at Lafayette Federal Credit Union. About UsLafayette FCU is a proud member-owned financial cooperative dedicated to providing exceptional service and support to its members.As a Customer Support Specialist, you will play a vital role...


  • Rockville, Maryland, United States Psomagen, Inc. Full time

    We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc.Job Summary:Psomagen, Inc. is a leading company providing services for research and clinical projects in the multi-omics field over 18 years.The ideal candidate will be responsible for providing technical support, resolving inquiries and issues, and...


  • Rockville, Maryland, United States Didlake Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Industrial Floor Maintenance Specialist to join our team. In this role, you will be responsible for the efficient and safe operation of floor equipment, as well as performing preventive maintenance on all equipment according to technical manuals and company procedures.About DidlakeDidlake, Inc....


  • Rockville, Maryland, United States Acosta Group Full time

    Retail Coverage Merchandiser II Walmart at Acosta represents the client brand by executing retail merchandising activities in Walmart stores. With a focus on driving product availability, this role connects customers with their favorite brands in one of the world's largest retailers.What We OfferA part-time employment arrangement allowing for flexibility and...

  • IT Support Specialist

    1 month ago


    Rockville, Maryland, United States SYSARC INCC Full time

    Job DescriptionSysArc is a leading IT Managed Services and Cyber Security Services Provider, seeking a skilled IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical assistance and support for...


  • Rockville, Maryland, United States Aston Carter Full time

    Job Title: Administrative Support SpecialistWe are seeking an experienced Administrative Support Specialist to join our team at Aston Carter. This is a full-time position that requires providing administrative support to our clinical laboratory in an accurate and timely manner. The successful candidate will work under the supervision of the General and...


  • Rockville, Maryland, United States Dynamic Solutions Technology LLC Full time

    Dynamic Solutions Technology, LLC: Seeking Experienced IT Support SpecialistLocated in Washington, DC, Maryland, and other locations, Dynamic Solutions Technology, LLC is a strategic services firm that delivers high-quality IT solutions to commercial and government clients. We are currently seeking an experienced Tier III Help Desk Support Specialist to join...


  • Rockville, Maryland, United States CarMax Full time

    Job OverviewWe are seeking an experienced Automotive Service Specialist to join our team at CarMax. This is a unique opportunity to work in a fast-paced environment, where you will utilize your mechanical expertise to diagnose, repair, and recondition vehicles to ensure customer safety and satisfaction.About the JobThis role requires collaboration with a...


  • Rockville, Maryland, United States LCG, Inc. Full time

    **About LCG, Inc.**We are a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, we have brought digitization and innovation to the Health and Human Services (HHS) and the NIH...


  • Rockville, Maryland, United States Quality Agents Full time

    Job OverviewWe are seeking a highly skilled Pharmaceutical Validation Specialist to join our team at Quality Agents. In this role, you will be responsible for providing validation expertise to the pharmaceutical and biotechnology industries.About UsQuality Agents is a service company that offers validation and quality expertise to the pharmaceutical and...


  • Rockville, Maryland, United States Destination Pet LLC Full time

    At Destination Pet LLC, we're seeking a highly skilled Veterinary Care Specialist to join our Nebel Street Animal Hospital team. This is an exciting opportunity to work in a fast-paced, dynamic environment where you'll have the chance to make a real difference in the lives of pets and their families.About UsWe're a nationwide company founded on a passion for...


  • Rockville, Maryland, United States Software Guidance and Assistance, Inc. Full time

    Software Guidance & Assistance, Inc. is seeking a Senior Data Engineer for a CONTRACT assignment with one of our premier Regulatory Clients in the Rockville, MD area.About the RoleWe are looking for an experienced Data Engineer to join our team and work on the public offering review system in Business, Legal, and Enterprise Systems. As the Data Engineer on...


  • Rockville, Maryland, United States Marriott Full time

    About the RoleWe are seeking a skilled and friendly Guest Experience Specialist to join our team at Courtyard Rockville. This is a part-time position that offers the opportunity to make a real difference in the lives of our guests.The successful candidate will be responsible for delivering exceptional customer service, ensuring seamless operations, and...


  • Rockville, Maryland, United States Caring Transitions Full time

    We are a family-owned and operated relocation services company in the Greater Washington DC area seeking a team member who is passionate about helping others.As a Relocation Assistant, you will be responsible for providing top-notch service to our clients, ensuring their transition is seamless and stress-free.Responsibilities include:Assisting with the...