Bilingual Customer Service Representative

3 days ago


Phoenix, Arizona, United States Peckham Full time

Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Peckham. As a key member of our customer service team, you will be responsible for providing exceptional support to our government customers via phone.

Key Responsibilities

  • Gather information to determine customer needs and resolve inquiries effectively
  • Utilize a computer-based knowledge system to answer general questions about policies, practices, procedures, and other data
  • Work independently and as part of a team to achieve customer satisfaction
  • Meet productivity and quality standards

Requirements

  • Ability to obtain a security clearance
  • Ability to pass a computer skills assessment (typing, reading comprehension)
  • Excellent communication and problem-solving skills

What We Offer

  • A competitive hourly rate of $16.27 plus $4.22 per hour Health & Welfare Benefit
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

About Peckham

Peckham is a national award-winning non-profit organization recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We pride ourselves on having a great culture that fosters a respectful, collaborative, and fun work environment.

Equal Opportunity Employer

Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. We are committed to diversity and inclusion in the workplace.



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