Bilingual Customer Service Representative
3 days ago
Job Summary
We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Peckham. As a key member of our customer service team, you will be responsible for providing exceptional support to our government customers via phone.
Key Responsibilities
- Gather information to determine customer needs and resolve inquiries effectively
- Utilize a computer-based knowledge system to answer general questions about policies, practices, procedures, and other data
- Work independently and as part of a team to achieve customer satisfaction
- Meet productivity and quality standards
Requirements
- Ability to obtain a security clearance
- Ability to pass a computer skills assessment (typing, reading comprehension)
- Excellent communication and problem-solving skills
What We Offer
- A competitive hourly rate of $16.27 plus $4.22 per hour Health & Welfare Benefit
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
About Peckham
Peckham is a national award-winning non-profit organization recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We pride ourselves on having a great culture that fosters a respectful, collaborative, and fun work environment.
Equal Opportunity Employer
Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. We are committed to diversity and inclusion in the workplace.
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