Front Office Operations Supervisor
7 days ago
About the Role:
This Front Office Supervisor position at Omni Hotels presents a unique opportunity for a dedicated professional to take charge of our front desk operations and drive exceptional customer experiences. If you possess a strong background in hospitality and a passion for leadership, we encourage you to apply.
Key Responsibilities:
- Manage front desk staff, ensuring high levels of customer satisfaction and service delivery.
- Collaborate with other departments to foster a cohesive team environment.
- Maintain accurate knowledge of hotel systems (Epitome, Synergy, Vingcard) and stay updated on industry trends.
- Develop and implement process improvements to enhance operational efficiency.
- Provide mentorship and training to new hires and existing staff.
Requirements:
- Minimum 3 years of experience in a supervisory role within hospitality.
- Exceptional leadership and communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively in a fast-paced environment.
- Computer proficiency (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).
Salary Range:
We estimate the annual salary range to be around $55,000-$75,000, based on industry standards and location.
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