Payment Services Associate

7 days ago


New York, New York, United States Melio Full time
About the Role

We are seeking a skilled Payment Services Associate to join our Payment Operations team in New York City. This role is ideal for individuals who thrive in fast-paced environments and have excellent problem-solving skills.

Responsibilities
  • Provide top-notch customer support through various communication channels, ensuring timely resolution of issues.
  • Analyze transactions that deviate from their expected processing pathways and work to identify and address any discrepancies.
  • Collaborate cross-functionally with teams to resolve payment-related problems efficiently.
Requirements
  • 2-4 years of relevant work experience, preferably in payment operations or a related field.
  • Strong communication and problem-solving skills, with the ability to handle high-pressure conversations.
  • Excellent time management skills, with the capacity to balance multiple projects simultaneously.
Benefits
  • Competitive compensation package: $60,000 - $70,000 annual base salary range.
  • 100% medical, dental, and vision coverage, along with FSA and HSA options.
  • 401K matching and stock options, allowing you to feel invested in your growth.
  • A comprehensive wellness program, prioritizing financial, physical, emotional, social, and community support.
  • Prioritize your well-being with competitive vacation time, sick days, holidays, parental leave, and wedding days.
  • Enjoy our fully stocked kitchens, weekly Seamless stipend, and catered meals each week.
  • Thriving in a hybrid working environment, with collaborative offices in New York City or Denver.
  • Growth and development opportunities through workshops, mentorship programs, and team-building activities.

Melio builds business-to-business (B2B) payment tools to help small businesses succeed. As the fastest-growing B2B payment platform in the US, we prioritize diversity, equity, and inclusion, fostering a culture where everyone feels valued and empowered to grow.



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