Epic Software Solutions Analyst

3 days ago

Atlanta, United States Emory Healthcare Full time
Job Summary:
Emory Healthcare seeks a skilled Epic Software Solutions Analyst to join our team. As an integral part of our Information Technology department, this role will be responsible for designing, building, testing, validating, maintaining, and providing ongoing support for Clinical or Revenue Cycle Applications.

About Us:
At Emory Healthcare, we believe in the importance of creating a comprehensive support plan that prioritizes user needs and ensures compliance with regulatory guidelines. Our goal is to foster a culture of collaboration and true belonging among our patients and team members. With a commitment to equal opportunities and access to all individuals, we strive to provide a diverse, equitable, and inclusive work environment.

Responsibilities:
The successful candidate will:
  • Design, build, test, validate, maintain, and provide ongoing support for Clinical or Revenue Cycle Applications.
  • Work across interdisciplinary workgroups to accomplish set goals as a team.
  • Represent the Information Technology team and establish positive business relationships with Emory co-workers, interdisciplinary workgroups, clinical and financial department representatives, Epic partners, and other staff who use or interact with the Epic application suite.
  • Monitor and mentor other analysts in methods and processes, and implementation of those methods.
  • Manage complex projects independently.
  • Function as a business partner with service lines, departments, individuals, and coworkers.
  • Develop advanced knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
  • Participate actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
  • Perform rounds with departments to maintain casual interface with individuals and focus on relationship-building.
  • Lead delivery of technical consulting and support services and solutions with some management input.
  • Provide Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations.
  • Resolve application errors and system issues independently.
  • Provide assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
  • Maintain strong and positive relationships with all application vendors.
  • Assist with Epic Security assignment, security templates, and maintenance where appropriate.
  • Provide on-call coverage as scheduled.
  • Provide project management services and support with some management oversight.

Requirements:
To succeed in this role, you will need:
  • Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
  • A minimum of 5 years of progressive experience in clinical, business, or other healthcare operational areas or 7 years no degree.
  • This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of completing training if not obtained prior to hire.
  • Working knowledge and subject matter expertise in the assigned operational department areas.
  • Knowledge and Abilities: Advanced oral and written communication skills with a diverse population; Advanced organizational, problem-solving, analytical, and time management skills; Advanced interpersonal skills to interact positively and productively with teams across organizational lines; Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements; Flexibility to manage multiple initiatives and shift priorities based on business needs.

Benefits:
As an employee of Emory Healthcare, you can expect to receive a competitive salary ranging from $120,000 to $180,000 per year, depending on your level of experience and qualifications. Additionally, you will be entitled to comprehensive health benefits that start on day one, student loan repayment assistance and reimbursement programs, family-focused benefits, wellness incentives, ongoing mentorship, development, and leadership programs, and more. This position also offers remote work options and flexible scheduling to accommodate your needs. We are committed to supporting our employees' growth and development, and we offer regular training and professional development opportunities to help you advance in your career.

Physical Requirements:
This role requires occasional lifting of objects up to 35 pounds, frequent standing and walking, and occasional sitting. You will also be required to wear personal protective equipment, including respirators, and work in environments with potential exposure to bio-hazardous waste, chemicals, gases, fumes, vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work, and travel. If you have any physical limitations that may impact your ability to perform the duties of this role, please let us know so we can discuss accommodations that may be available.

Equal Employment Opportunity:
Emory Healthcare is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, or veteran status. We are committed to creating a diverse, equitable, and inclusive work environment and welcome applications from candidates who share our values.

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