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Automotive Service Advisor

1 month ago

Bluffton, United States All Pro Tire & Lube Tire Pros Full time
Job Title: Automotive Service Advisor

At All Pro Tire & Lube Tire Pros, we are committed to providing exceptional customer service and a positive work environment. As an Automotive Service Advisor, you will play a crucial role in ensuring our customers receive the best possible experience.

Job Summary

As a Service Advisor, you will be responsible for advising and consulting customers on vehicle service needs, creating repair orders, and communicating with the service department and customer regarding the status of parts and services required. You will also be responsible for maintaining a clean and organized showroom, restocking display items as needed, and performing daily cash and sales procedures.

Responsibilities
  • Promptly meet and greet customers, determining the nature of their problems and making road tests or visually inspecting the vehicle as needed.
  • Create Repair Order Requests detailing the service to be performed or merchandise to be sold, obtaining customer approval before delivering the order to service personnel.
  • Review completed repairs or services performed with customers, collecting payment and maintaining a positive customer experience.
  • Maintain a clean and organized showroom, restocking display items as needed, and performing daily cash and sales procedures.
  • Comply with Company Quality Control Program, Company Safety Policy, OSHA, and EPA regulations.
Desired Qualifications
  • High School graduate or comparable vocational training.
  • Knowledge of computerized sales and marketing software.
  • Knowledge of auto/truck tire, lubrication, and maintenance issues.
  • Experience using various Point of Sales Software systems such as Tire Guru, Mitchell Repair, All-Data, and other software.
Preferred Experience
  • 2+ years of experience in a retail environment, preferably auto/truck tire, lubrication, and maintenance.
  • 3+ years of experience as a Service Advisor in an auto repair store, auto dealership, or comparable professional environment.
  • Experience as a vehicle mechanic or lubrication technician.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.