Senior Capacity Planning and Forecasting Analyst

3 weeks ago


Roanoke, Texas, United States Robinhood Full time
About the Role

We are seeking a highly skilled Workforce Management Forecasting and Capacity Planning Analyst to join our team at Robinhood. As a key member of our Workforce Optimization & Analytics Team, you will be responsible for developing and maintaining accurate forecasting models, analyzing historical data to identify trends and patterns, and establishing key performance indicators related to workforce productivity and service levels.

Key Responsibilities
  • Forecasting and Analysis: Develop and maintain forecasting models using statistical and predictive modeling techniques to predict customer demand, call volumes, and workload.
  • Data Analysis: Analyze historical data to identify trends, patterns, and insights, and perform what-if analyses to anticipate potential future scenarios and outcomes.
  • Capacity Planning: Create detailed capacity plans that align workforce management with expected demand across various time frames, and conduct scenario planning to prepare for various operational circumstances.
Requirements
  • Education: Bachelor's degree or equivalent experience in business, analytics, statistics, or related field.
  • Experience: 5+ years' proven experience in workforce management/contact center forecasting, 3+ years experience in data analytics and project management, and 3+ year experience using a WFM software.
  • Skills: Ability to articulately present analytics insights to leadership, motivated to work hard in a fast-paced, constantly evolving environment, and experience using AI to increase impact.
What We Offer
  • Market Competitive Compensation: Market competitive and pay equity-focused compensation structure.
  • Benefits: 100% paid health insurance for employees with 90% coverage for dependents, annual lifestyle wallet for personal wellness, learning and development, and more.
  • Professional Growth: Opportunities for professional growth and development, including training and mentorship programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for workforce management and analytics, we encourage you to apply for this exciting opportunity.



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