Logistics Operations Manager

1 week ago


Charlotte, North Carolina, United States Maersk Full time

Company Overview

Maersk is a world leader in integrated logistics, redefining the boundaries of possibility through innovation and transformation.

We believe in the power of diversity, collaboration, and continuous learning. Our team reflects and understands the customers we serve, working together to shape the future of global trade and logistics.

About the Role

As a Senior Customer Experience Partner at Maersk, you will play a pivotal role in understanding our customers' businesses, providing excellent service, and driving sales growth.

You will work with diverse customers, from handling many accounts to managing larger, more complex clients with significant business impact.

Key Responsibilities

  • Understand customer business requirements and execute according to defined procedures and metrics.
  • Build and nurture long-term relationships with customers and internal teams.
  • Proactively identify and solve program exceptions, collaborating with the Global Service Centre team.
  • Maintain procedures and metrics in line with business changes and analyze and address any gaps in service levels.
  • Present program initiatives to internal stakeholders and coordinate projects initiated by clients or our team.
  • Act as a liaison between our team and clients to improve understanding and communication.

Requirements

  • Strong technical skills, including familiarity with Maersk systems and MS Office tools.
  • Excellent communication skills, both written and verbal.
  • A customer-focused mindset and the ability to work well under pressure.
  • A solid understanding of logistics and supply chain management.
  • Experience in transportation or logistics, with at least 3-5 years in SCM or a related industry.
  • Client or program management experience is a plus.

Benefits

  • Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
  • Estimated salary: $65,000 - $80,000 per year (depending on location).

What We Offer

We provide a dynamic environment where every day brings new challenges and opportunities, valuing and recognizing your efforts, and fostering a collaborative spirit among colleagues who share a deep commitment to our values.



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