Customer Service Operations Manager

4 days ago


Riverview, Florida, United States Pulte Group, Inc. Full time

PulteGroup, Inc. is a leading homebuilder in the US.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and location.

Job Description

We are seeking an experienced Customer Care Manager to join our team. In this role, you will be responsible for ensuring exceptional customer service and warranty experiences for our customers.

  • Conduct homeowner assessments as needed to determine corrective work orders.
  • Lead root-cause analysis to identify and resolve issues.
  • Schedule and manage service work through vendors collaboratively with the Customer Care coordinator.
  • Manage trades to completion of service requests to meet customer satisfaction standards.
  • Perform minor service-related tasks and establish positive customer relationships.

You will also be responsible for quality inspections of homes prior to delivery, determining trade accountability for back charges and POs, and authorizing payment for work performed up to approval limits.

This position requires strong analytical skills, excellent communication and listening abilities, and a focus on quality of service and follow-up.

We offer a competitive salary, opportunities for professional growth and development, and a collaborative work environment.

We are an equal opportunity employer and welcome applications from diverse candidates.



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