Front Office Coordinator
1 week ago
Radiology plays a critical role in diagnosis and treatment. At RAYUS Radiology, we're challenging the status quo by shining light on radiology services. We're seeking a highly skilled Front Office Coordinator to join our team.
Job SummaryThis is a PRN/Temp position working variable hours. The Front Office Coordinator will be responsible for providing exceptional patient service, answering phones, scheduling appointments, registering patients, and performing other duties as assigned.
Responsibilities- Patient Registration (55%):
- Greet and check-in patients scheduled for imaging services, register demographic information, process payment plans and copays.
- Answer phones and handle calls efficiently and friendly manner.
- Field calls appropriately for center associates.
- Act as liaison between technologists and patients waiting for exams, relay messages regarding scanner status and clinic information.
- Maintain front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean up.
- Order office supplies as needed.
- Maintain supply of patient information sheets.
- Push imaging via electronic interfaces.
- Complete confirmation calls and provide preparation instructions to patients.
- Fax reports, billing information, and medical release forms as requested.
- Insurance (20%):
- Verify patient's insurance.
- Pre-certify all exams with patient's insurance company.
- Obtain insurance authorization.
- Use knowledge of insurance carriers and procedures that require waivers to obtain authorization if needed prior to appointment.
- Handle release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines.
- Scheduling (20%):
- Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
- Enter and submit patient exam orders.
- Verify orders match exam schedules.
- Schedule referrals and ensure proper authorizations are obtained.
- Schedule walk-in patients.
- Process requests for image orders and CDs from referring physicians and patients.
- Maintain an up-to-date and accurate database on all current and potential referring physicians.
- Other Duties (5%):
We estimate the salary range for this position to be around $45,000 - $60,000 per year, depending on experience and qualifications.
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