Plumbing Operations Manager
5 days ago
We are seeking an experienced and results-driven leader to oversee operations at Breeze Unlimited. This is a full-time position that comes with a competitive salary of $80,000 - $110,000 per year, depending on experience.
Job SummaryThe ideal candidate will bring strong leadership skills, extensive plumbing industry knowledge, and a proven track record in management. They will be responsible for driving growth, ensuring customer satisfaction, managing daily operations, and maintaining compliance with all regulatory requirements.
Key Responsibilities:- Operational Leadership:
- Oversee daily operations, ensuring efficiency, safety, and adherence to company standards.
- Develop and implement business strategies to meet company goals.
- Monitor key performance indicators (KPIs) to evaluate business performance and adjust strategies as needed.
- Supervise and mentor staff, including plumbing technicians, customer service representatives, and administrative personnel.
- Financial Management:
- Develop and manage budgets to ensure profitability.
- Accurately price jobs and services to align with market standards while maintaining company margins.
- Identify opportunities to drive revenue growth and implement cost-control measures.
- Regulatory Compliance:
- Ensure company compliance with local, state, and federal plumbing codes and regulations.
- Maintain proper licensing, including the Registrar of Contractors (ROC) plumbing business license.
- Customer Satisfaction:
- Build and maintain strong relationships with clients, ensuring their needs are met with professionalism and excellence.
- Handle escalated customer concerns and ensure timely resolution.
- Business Development:
- Identify and pursue new business opportunities within the residential plumbing sector.
- Collaborate with marketing to increase brand awareness and market share.
- Professional Experience:
- Proven experience in a similar leadership role within the plumbing service industry.
- Previous work experience as a licensed plumber with comprehensive hands-on knowledge of plumbing systems.
- In-depth knowledge of plumbing systems, codes, regulations, and best practices.
- Skills and Competencies:
- Strong business acumen with a track record of successfully driving revenue growth and achieving business objectives.
- Exceptional leadership and managerial skills, with the ability to inspire and motivate a diverse workforce.
- Expertise in accurately pricing jobs and managing service contracts.
- Excellent communication, negotiation, and interpersonal skills to build and maintain effective relationships with clients, employees, and stakeholders.
- Demonstrated problem-solving and decision-making abilities in a fast-paced environment.
- Technical Proficiency:
- Proficiency in using industry-specific software and technology to manage operations.
- Educational Background:
- Bachelor's degree in Business Management, Plumbing, or a related field (preferred).
- Additional Knowledge:
- Familiarity with Arizona plumbing codes and regulations (preferred).
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