Front Desk Associate

5 days ago


Saint Paul, Minnesota, United States Crescent Hotels and Resorts Full time
Job Summary

We are seeking a highly skilled and friendly Front Desk Agent to join our team at Crescent Hotels and Resorts. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Greet guests with a warm and welcoming smile, using positive and clear communication to understand their needs and preferences.
  • Process guest registrations, including inputting and retrieving information from our computer system, and verifying credit card information for authorization.
  • Provide accurate information about hotel amenities, services, and local attractions, and make recommendations to enhance the guest experience.
  • Manage cash, make change, and balance the house bank, as well as handle cashless transactions and process payments.
  • Respond to guest inquiries and resolve issues in a timely and professional manner, using discretion and judgment to negotiate solutions.
  • Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
Requirements
  • High school diploma or equivalent required; some college or hospitality experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a variety of shifts, including nights, weekends, and holidays, and be available to work on short notice.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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