Financial Center Manager Associate

3 weeks ago


Muskegon, Michigan, United States Fifth Third Full time
Leadership Development Opportunity

At Fifth Third Bank, we're committed to helping our employees grow and develop their skills. As a Financial Center Manager Associate, you'll participate in a comprehensive onboarding and education program that includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. This program is designed to prepare you for a Financial Center Manager role and provide a robust learning approach for successful candidates.

Key Responsibilities
  • Complete the FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification
  • Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience
  • Gain knowledge, demonstrate, and maintain a working knowledge of Fifth Third's products, services, processes, and internal resources to stay informed, guide, and lead the team
  • Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs
  • Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support
  • Learn how to source, develop, coach, and lead a team that reinforces our Core Values and business strategies
  • Learn to cultivate a One Bank culture that proactively collaborates with business partners
  • Participate in activities that benefit the communities we serve
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee
  • Additional duties as assigned


Supervisory Responsibilities

Assist in providing employees timely, candid, and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.


Requirements
  • College degree or two (2) or more years of leadership experience in a sales environment
  • Ability to professionally represent Fifth Third Bank in verbal and written communication
  • Capable of analyzing credit and financial information
  • Ability to successfully execute and coach sales activities
  • Exhibits business acumen
  • Demonstrated ability in making sound decisions


Working Conditions

Normal office environment. Extended viewing of computer screens. Periodic travel within the Bancorp footprint to attend meetings and/or training.



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