Field Service Representative

7 days ago


Chicago, Illinois, United States Carlisle Construction Materials Full time
Job Summary

This role is responsible for providing exceptional field service to the customer base in support of the sales effort in the Midwest region. The successful candidate will be responsible for inspecting and scheduling completed product installations, conducting job site visits, and providing technical assistance to customers. Additionally, this role will involve mentoring and training newly hired Field Service Representatives and investigating minor warranty claims.

Key Responsibilities
  • Inspect and schedule completed product installations, ensuring quality installations of Carlisle Architectural Metals (CAM) products.
  • Conduct job site visits to inspect systems being installed, provide technical assistance, and ensure compliance with project specifications and warranty requirements.
  • Provide technical assistance to customers, including answering telephone calls and responding to emails.
  • Mentor and train newly hired Field Service Representatives, completing FSR Trainee Report Cards and reviewing with trainees.
  • Investigate minor warranty claims, determining root cause and completing standard investigation reports.
Requirements
  • Must be based in the Midwest region.
  • Essential knowledge of Drexel Metals products and uses, Petersen Aluminum products and uses, company policies and procedures, department policies and procedures, safety requirements, general roofing and construction principles, and hand and power tools.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, technical managers, and internal teams.
  • Ability to work independently, with a strong attention to detail and organizational skills.


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