Customer Service Representative

2 days ago


Raleigh, North Carolina, United States North Carolina Retina Associates Full time
Job Summary

The Customer Service Representative plays a vital role in providing exceptional patient care and support at North Carolina Retina Associates. As a key member of our team, you will be responsible for managing front desk operations, ensuring seamless patient flow, and maintaining accurate records.

Key Responsibilities
  • Greet and register patients in a timely and professional manner, adhering to established protocols.
  • Assist patients with completing forms and documentation, including medical insurance information.
  • Verify and update patient records to ensure accuracy and compliance.
  • Communicate effectively with patients, physicians, and staff to ensure a smooth and efficient experience.
  • Schedule appointments, manage waitlists, and coordinate travel arrangements as needed.
  • Collect payments and process transactions accurately and efficiently.
  • Maintain a clean and organized reception area, ensuring a positive impression for patients and visitors.
Requirements
  • High School Diploma or Equivalent.
  • Strong interpersonal and customer service skills, including effective listening, verbal, and written communication.
  • Reliable transportation to travel to practice locations.
  • Able to master multiple software systems to input and retrieve data.
  • Familiarity with ophthalmology and retina terminology.
Preferred Qualifications
  • Previous experience in a medical practice.
  • Bilingual - Spanish.
Work Environment
  • Monday - Friday schedule.
  • Hourly pay (FLSA non-exempt, eligible for overtime).
  • Travel to Taylor Retina locations.

Estimated salary: $42,000 - $55,000 per year, based on location and experience.



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