Seasonal Crisis Counselor
6 days ago
Company Overview
">Pearl Interactive Network is a leading provider of remote triage services, committed to delivering exceptional support to military service members and their families. As a Seasonal Crisis Counselor, you will play a vital role in our team, providing timely and effective assistance to those who need it most.
">Salary and Benefits
">We offer a competitive compensation package, including a salary of $30 per hour, plus additional benefits such as professional development opportunities and coaching programs.
">Job Description
">The primary responsibility of this role is to conduct comprehensive assessments of users' needs for core NMC/EAP and work/life services. This involves conducting professional evaluations, identifying high-risk cases, and responding accordingly under the direction of supervisors.
">Additional duties include:
">- Mentoring new and less experienced triage consultants">
- Educating participants on specialty program offerings and promoting services">
- Demonstrating outstanding customer service and de-escalating callers">
- Documenting all cases in the Case Management System (CMS)">
Required Skills and Qualifications
">To succeed in this role, you will require:
">- A Master's degree in Social Work, Marriage and Family Therapy, Counseling, or other human services fields">
- Minimum 1-year related post-graduate work experience">
- Must be a U.S. Citizen">
- Experience in counseling, social work, and mental health services">
- Knowledge of mandated procedures for child or elder abuse situations">
- Familiarity with core service areas of child development, parenting, adoption, education, and service for older adults">
- Ability to type 50 wpm">
- Strong MS Office skills (Word, Excel, PowerPoint)">
- Compliance with HIPAA regulations">
Benefits
">We offer a range of benefits to support your lifestyle professionally, physically, and financially, including:
">- Competitive Compensation Package">
- Professional Development Opportunities">
- Career Coaching Program">
- Access to technical equipment and remote office requirements">
Others
">This is a seasonal opportunity from December 2024 to April 2025, with possible extension based on business need. We are an Equal Opportunity Employer, committed to diversity and inclusion.
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