Seasonal Crisis Counselor

6 days ago


Salt Lake, Utah, United States Pearl Interactive Network Full time

Company Overview

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Pearl Interactive Network is a leading provider of remote triage services, committed to delivering exceptional support to military service members and their families. As a Seasonal Crisis Counselor, you will play a vital role in our team, providing timely and effective assistance to those who need it most.

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Salary and Benefits

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We offer a competitive compensation package, including a salary of $30 per hour, plus additional benefits such as professional development opportunities and coaching programs.

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Job Description

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The primary responsibility of this role is to conduct comprehensive assessments of users' needs for core NMC/EAP and work/life services. This involves conducting professional evaluations, identifying high-risk cases, and responding accordingly under the direction of supervisors.

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Additional duties include:

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  • Mentoring new and less experienced triage consultants">
  • Educating participants on specialty program offerings and promoting services">
  • Demonstrating outstanding customer service and de-escalating callers">
  • Documenting all cases in the Case Management System (CMS)">
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Required Skills and Qualifications

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To succeed in this role, you will require:

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  • A Master's degree in Social Work, Marriage and Family Therapy, Counseling, or other human services fields">
  • Minimum 1-year related post-graduate work experience">
  • Must be a U.S. Citizen">
  • Experience in counseling, social work, and mental health services">
  • Knowledge of mandated procedures for child or elder abuse situations">
  • Familiarity with core service areas of child development, parenting, adoption, education, and service for older adults">
  • Ability to type 50 wpm">
  • Strong MS Office skills (Word, Excel, PowerPoint)">
  • Compliance with HIPAA regulations">
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Benefits

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We offer a range of benefits to support your lifestyle professionally, physically, and financially, including:

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  • Competitive Compensation Package">
  • Professional Development Opportunities">
  • Career Coaching Program">
  • Access to technical equipment and remote office requirements">
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Others

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This is a seasonal opportunity from December 2024 to April 2025, with possible extension based on business need. We are an Equal Opportunity Employer, committed to diversity and inclusion.



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