Cloud Account Partnership Specialist

1 week ago


Palo Alto, California, United States Tencent Full time
Key Responsibilities
  • Provide proactive services to help customers anticipate and avoid problems, quickly locate and deal with customers' problems and faults about network/load balancing/server/storage/database
  • Communicate closely with KA customers through IM/telephone/remote-access/visit, gain insights into customers pain points and product tool improvements, and continuously improve customers satisfaction and product experience
  • Continuously learn and improve the professionalism, work closely with related team colleagues to improve the efficiency of troubleshooting, and provide professional technical services that satisfy customers and even exceed expectations


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