Night Auditor Part-Time Position

4 weeks ago

Minneapolis, Minnesota, United States Rand Tower Hotel Tribute by Marriott Full time

About Us:
At Rand Tower Hotel, Tribute Portfolio Hotel, we value our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Location Description:
Rand Tower Hotel, a Tribute Portfolio Hotel, offers modern travelers a vibrant, story-rich experience in the meticulously restored Deco-era Rand Tower. Feel the history of Minneapolis in an atmosphere that celebrates our landmark hotel's storied heritage and downtown location. Two hundred and seventy sophisticated guest rooms and suites represent a contemporary embodiment of elevated comfort. Dining concepted by Minneapolis-based chef Daniel del Prado, is highlighted by three distinctive restaurants and bars, each bringing distinct points of view on French cuisine; taking guests on a journey from traditional French bistro dishes and cocktails in the first floor lobby bar, Bar Rufus, to innovative large-format cocktails inspired by French island rhums in the playful cocktail lounge, Miaou Miaou, to the premiere restaurant, Blondette featuring classic French dishes using Pacific Northwest ingredients served in the one-of-a-kind dining room beneath a retractable roof.

Job Overview:
We are seeking a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate will use their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.

Your Role:

  • Help guests discover their Wanderlust experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
  • Help to resolve problems and WOW guests through recovery when things arent quite right
  • Promote and sell special hotel programs.
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and policies.
  • Maintain house bank.
  • Generate, Print and distribute daily and weekly reports
  • Ensure the Night Audit procedures are followed with great attention to detail
  • Communicate all pertinent information to manager on duty.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Assist other departments as needed.

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