Program Manager

3 weeks ago

Muskegon, Michigan, United States Mary Free Bed Rehabilitation Full time

Job Title :
Program Manager

Job Code : 1136

Department :
MFB Inpatient Rehabilitation - Trinity Muskegon

FLSA Class :
Salaried/Exempt

Reporting Relationship :
Director of System Operations

Mission Statement :
Restoring hope and freedom through rehabilitation.

Employment Value Proposition :
At Mary Free Bed, we take pride in our values-based culture:

• Diversity, Equity, and Inclusion.

Responsibilities :

Clinical Knowledge :
Maintains knowledge of current trends and developments in the field of rehabilitation. Maintains external contacts and peer relationships with colleagues outside of Mary Free Bed.

Fiscal Responsibility :
Participates in the development of productivity goals for the program. Monitors and assures achievement of these productivity targets by staff. Provides director with data for budget development, when requested.

Staff Selection and Performance Management :
Selects, hires, orients, and trains new staff. Supervises day to day activities of clinical staff. Supervises coverage service employees hired by the program. Provides regular feedback to employees regarding their performance. Develops performance goals and appropriate methods of measuring progress. Conducts performance evaluations.

Staff Development and Mentoring :
Responsible for the orientation and education of new staff, as well as ongoing staff development and mentoring of existing staff. Encourages staff development through formal and informal learning opportunities and using competency-based education systems.

Quality Improvement :
Contributes by identifying problems and seeking solutions. Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Professional Work Environment :
Encourages a culture of personal accountability, solution seeking behavior, mutual respect, open communication, openness to change, enthusiasm, and pride.

Interdepartmental and Interdisciplinary Collaboration :
Promotes collaboration with other disciplines, departments, and institutions. Maintains effective working relationships with program medical directors and admitting physicians. Leads or participates in meetings with therapy staff, nursing staff, program staff, and program directors.

Program Development and Marketing :
Participates in the development of policies, procedures, and protocols for clinical issues and program development as assigned by the director. Participates in planning and implementation of marketing activities and maintains effective working relationships with all referral sources. Leads or coordinates special projects or community events.

Regulatory and PPS Compliance :
Maintains responsibility for the Prospective Payment System, including record collection and timely transmittal. Assures process are in place to comply with regulatory documentation requirements of CMS and other payers. Implements processes to accurately capture functional documentation, comorbidities, and other applicable aspects of documentation to assure compliance and revenue optimization. Works collaboratively with the Manager of Regulatory and PPS compliance for the MFB system, as well as the HIM/Coding team from Trinity Health, when applicable.

Leadership Must-Haves :

Embrace Diversity, Equity and Inclusion :
Treating everyone with dignity and respect. Opening more doors to opportunities for underrepresented cultures. Growing talent and people. Evaluating and eliminating disparities. Taking action against injustices, bias and racism. Honoring our differences and how to collaborate. Educating staff, patients and the communities we care for. Restoring Hope and Freedom, together. Rounding. Thank You Notes. Employee Selection/Peer Interviewing. Key Words at Key Times. AIDET + Promise. Standards of Behavior.

Customer Service Responsibilities :
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement :
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications :
Bachelors degree in allied health area, Masters Degree preferred. A minimum of two years of relevant clinical experience and direct supervision of clinical staff. Accurate decision-making and strong leadership skills. Information management skills and ability to interpret, communicate, and present data. Demonstrated excellent written and verbal communication skills. Time management and organizational skills. Demonstrated ability to work both independently and in conjunction with a team of professionals for problem solving. Sense of urgency, collaborative team style, and ability to quickly adapt to changes in priorities. Ability to multi-task and delegate tasks for timely project completion. Demonstrated commitment to organizational mission with a 'whatever it takes' attitude to get the job done. Information management skills and ability to interpret, communicate, and present data.

Physical Requirements for Essential Job Qualification :
None Occasionally (Less than 1/3) Frequently (1/3 to 2/3) Majority (More than 2/3) Remain in a stationary position x Traverse or move around work location x Use keyboard x Operate or use department specific equipment x Ascend/Descend equipment or ladder x Position self to accomplish the Essential Functions of the role x Receive and communicate information and ideas for understanding x Transport, position, and/or exert force Up to 10 pounds x Up to 25 pounds x Up to 50 pounds x Up to 75 pounds x More than 100 pounds x Other weight: Up to pounds

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