Resident Services Coordinator

10 hours ago

Honolulu, Hawaii, United States Hickam Communities LLC Full time

{"h2": "Resident Services Coordinator Job Description", "p": "At Hickam Communities LLC, we strive to turn housing into homes. Our team members are the backbone of our growth and success, and we challenge them to constantly be their best in our fast-paced workplace. We value results, teamwork, innovation, and mutual respect. Our company is a nationally recognized leader in property management and development, where we view ourselves as trailblazers as we tackle the challenges ahead.", "ul": [{"li": "Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)"}, {"li": "401(k) plan with a company match"}, {"li": "Various comprehensive Medical, Dental, & Vision plan options for you and your family"}, {"li": "Flexible Spending Account and Dependent Care Flexible Spending Account"}, {"li": "Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance"}, {"li": "Tuition Reimbursement program and continuous training and development opportunities"}, {"li": "Wellness program (group challenges, seminars, gym membership reimbursement)"}, {"li": "Employee Assistance Program"}], "p": "The Resident Services Coordinator is responsible for assisting and coordinating all requests from military families with the property management team, including move-ins, move-outs, inquiries, and community standards enforcement. This role also involves maintaining curb appeal and coordinating community activities.", "h3": "Primary Responsibilities", "ul": [{"li": "Conduct move-out assessments with departing residents and assess any charges for damages."}, {"li": "Administer move-in paperwork and home inspections with residents."}, {"li": "Answer resident questions and assist in resolving resident complaints, providing high standards of customer service through prompt and courteous responses to all inquiries."}, {"li": "Responsible for monitoring curb appeal throughout the community and office, maintaining the cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas of the property, including trash pickup and enforcing community standards."}, {"li": "Assist in the inspections of vacant homes and take appropriate action to prepare them for rent-ready status."}, {"li": "Actively participate in the organization and execution of company-sponsored resident events, including social events, educational classes, and community programs."}, {"li": "Provide administrative support at the community center."}, {"li": "Develop and maintain strong resident relations, responsible for completing customer relationship management requirements for the Resident Journey program."}, {"li": "Leasing homes in a community: conduct neighborhood tours and home showings for qualified potential residents, maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures, and may execute lease signings."}], "h3": "Position Requirements", "ul": [{"li": "High School diploma or GED required; Associate's degree preferred"}, {"li": "1 year previous work-related experience; property management experience preferred"}, {"li": "Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy"}, {"li": "Experience with computer systems required, including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint, or Access)."}, {"li": "Proficiency in YARDI or other similar industry software."}, {"li": "Ability to comprehend and converse in English to communicate effectively with organization staff, clients, and visitors."}, {"li": "Ability to manage multiple assignments and tasks."}]}

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