IT Network Support Specialist for Education
5 days ago
Insight Global is seeking a highly skilled IT Network Support Specialist to join our team in Rockland County, NY. This full-time position will provide on-site L2 IT support to a school district, working closely with executives, teachers, and staff to resolve tickets within ServiceNow.
About the Role:
This IT Network Support Specialist will be responsible for troubleshooting network incidents, performing maintenance tasks, and providing day-to-day software and application support. They will also work directly with Jr. Network Specialists on site, offering technical guidance and direction as needed.
Key Responsibilities:
- Resolving network connectivity issues, troubleshooting routers, switches, servers, web filters, and printers
- Providing day-to-day software and application support, including break-fixing desktop PCs, smartboards, and phones
- Maintaining accurate records of tickets and activities in ServiceNow
- Collaborating with Jr. Network Specialists to ensure seamless service delivery
Requirements:
- 3-5+ years of experience in IT support, preferably in a networking-focused role
- Strong recent experience supporting wireless networks and troubleshooting Level 2 hardware and software incidents
- Experience working in a Windows PC environment and managing group policies
- Excellent communication and customer service skills, with the ability to effectively communicate with staff and stakeholders
Benefits and Compensation:
We offer a competitive salary range of $25-$30 per hour, depending on experience. Benefits include medical, dental, and vision insurance, HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Paid sick leave and/or other paid time off are also provided.
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