Quick Service Restaurant Operations Manager

4 weeks ago


Atlanta, Georgia, United States The Restaurant Zone Full time
Job Description

Job Title: General Manager (GM) & Assistant General Manager (AGM)

Job Summary:

We are seeking a highly motivated and detail-oriented General Manager (GM) and Assistant General Manager (AGM) to lead operations at our fast-paced, high-volume quick-service restaurant. The GM and AGM will work together to ensure exceptional service, maintain efficiency in both the front of house and drive-thru, and manage staff in a fast-paced environment that handles a high volume of orders per hour.

Key Responsibilities:

General Manager (GM):

  • Oversee Total Operations: Lead and manage the entire restaurant, ensuring smooth, efficient operations across all areas, including the drive-thru and front of house.
  • Drive Business Growth: Develop strategies to improve sales, streamline operations, and drive profitability.
  • Team Leadership: Oversee recruitment, training, and development of staff to maintain high performance and adherence to company standards.
  • Cost and Budget Management: Manage overall budgets, food costs, and labor, ensuring the restaurant stays profitable.
  • Customer Service Standards: Set and maintain high standards for customer service and experience, ensuring all staff deliver exceptional service.
  • Performance Monitoring: Track and assess operational metrics, including drive-thru speed, order accuracy, and sales performance.

Assistant General Manager (AGM):

  • Support Day-to-Day Operations: Assist the GM in managing daily operations, including opening/closing procedures, shift management, and supervising staff.
  • Drive-Thru Efficiency: Ensure smooth and quick drive-thru operations, helping the team meet order targets while maintaining accuracy and quality.
  • Staff Supervision: Lead and support the training and development of staff, focusing on coaching team members to improve service and operational efficiency.
  • Inventory and Supplies: Assist in managing inventory levels, ordering supplies, and controlling food waste to align with budget targets.
  • Customer Interaction: Address any customer issues quickly and professionally to ensure satisfaction and resolve complaints.

Shared Responsibilities:

  • Fast-Paced Service: Both GM and AGM will ensure the restaurant runs efficiently in a high-pressure environment, processing large volumes of orders—especially in the drive-thru.
  • Attention to Detail: Monitor and maintain food safety, cleanliness, and order accuracy.
  • Team Collaboration: Work together to develop and motivate the staff, ensuring a positive and productive work environment.

Qualifications:

  • General Manager (GM): Proven experience managing a high-volume quick-service or fast-food restaurant, with strong leadership and business acumen.
  • Assistant General Manager (AGM): Experience in a supervisory role in a quick-service environment, with a focus on staff management and operational support.
  • Both: Strong understanding of drive-thru operations, excellent communication skills, and ability to lead a team in a fast-paced setting.

Benefits:

  • Competitive salary with bonus opportunities.
  • Health, dental, and vision insurance.
  • Opportunities for growth and career advancement.


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