Quick Service Restaurant Operations Manager
4 weeks ago
Job Title: General Manager (GM) & Assistant General Manager (AGM)
Job Summary:
We are seeking a highly motivated and detail-oriented General Manager (GM) and Assistant General Manager (AGM) to lead operations at our fast-paced, high-volume quick-service restaurant. The GM and AGM will work together to ensure exceptional service, maintain efficiency in both the front of house and drive-thru, and manage staff in a fast-paced environment that handles a high volume of orders per hour.
Key Responsibilities:
General Manager (GM):
- Oversee Total Operations: Lead and manage the entire restaurant, ensuring smooth, efficient operations across all areas, including the drive-thru and front of house.
- Drive Business Growth: Develop strategies to improve sales, streamline operations, and drive profitability.
- Team Leadership: Oversee recruitment, training, and development of staff to maintain high performance and adherence to company standards.
- Cost and Budget Management: Manage overall budgets, food costs, and labor, ensuring the restaurant stays profitable.
- Customer Service Standards: Set and maintain high standards for customer service and experience, ensuring all staff deliver exceptional service.
- Performance Monitoring: Track and assess operational metrics, including drive-thru speed, order accuracy, and sales performance.
Assistant General Manager (AGM):
- Support Day-to-Day Operations: Assist the GM in managing daily operations, including opening/closing procedures, shift management, and supervising staff.
- Drive-Thru Efficiency: Ensure smooth and quick drive-thru operations, helping the team meet order targets while maintaining accuracy and quality.
- Staff Supervision: Lead and support the training and development of staff, focusing on coaching team members to improve service and operational efficiency.
- Inventory and Supplies: Assist in managing inventory levels, ordering supplies, and controlling food waste to align with budget targets.
- Customer Interaction: Address any customer issues quickly and professionally to ensure satisfaction and resolve complaints.
Shared Responsibilities:
- Fast-Paced Service: Both GM and AGM will ensure the restaurant runs efficiently in a high-pressure environment, processing large volumes of orders—especially in the drive-thru.
- Attention to Detail: Monitor and maintain food safety, cleanliness, and order accuracy.
- Team Collaboration: Work together to develop and motivate the staff, ensuring a positive and productive work environment.
Qualifications:
- General Manager (GM): Proven experience managing a high-volume quick-service or fast-food restaurant, with strong leadership and business acumen.
- Assistant General Manager (AGM): Experience in a supervisory role in a quick-service environment, with a focus on staff management and operational support.
- Both: Strong understanding of drive-thru operations, excellent communication skills, and ability to lead a team in a fast-paced setting.
Benefits:
- Competitive salary with bonus opportunities.
- Health, dental, and vision insurance.
- Opportunities for growth and career advancement.
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