Senior Store Operations Manager

3 days ago


Tampa, Florida, United States Ross Dress for Less Full time

About the Role

We are seeking a highly motivated and experienced Senior Store Operations Manager to join our team at Ross Dress for Less. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving business growth.

Job Summary

  • Oversee the management and supervision of all non-exempt associates
  • Responsible for learning all phases of store operations
  • In the absence of the Store Manager, lead the entire operation of the store
  • Lead all company best practices and maximize productivity by minimizing steps and touches while working
  • Assist in the analysis of store reports to evaluate controllable expenses and overall store performance
  • Communicate any variances to company standards to the Store Manager
  • Ensure proper scheduling of associates to meet business objectives
  • Ensure compliance with all state, local, and federal regulations
  • Ensure scheduling and completion of all associate cleaning tasks throughout the store, including restrooms
  • Accept special assignments as directed by Leadership
  • Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed
  • Assist in recruiting, hiring, training, and developing non-exempt associates
  • Ensure compliance with Ross personnel policies and procedures
  • Assist with associate relations issues by communicating any incidents to the Store Manager or District Manager as needed
  • Assist in the management of and continuous monitoring of actual expenditures to be within budget
  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends
  • Understand that safety is the number one priority and practice safe behaviors in everything they do
  • Ensure all associates understand and can execute emergency operating procedures
  • Maintain adherence to company safety policies and ensure the safety of associates and customers
  • Assist in the facilitation of monthly safety meetings
  • Treat all customers, associates, and other leaders with respect
  • Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs
  • Execute customer service programs and merchandise presentation programs through associate training and program supervision
  • Supervise and coach retail associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, etc.
  • Represent and support the company brand at all times
  • Maintain and model a professional appearance, in accordance with the company dress code. Reinforce the company dress code at all times
  • Manage store to ensure a clean, neat, easy to shop environment
  • Maintain a high standard of housekeeping with help of contracted maintenance personnel and Ross associates
  • Ensure scheduling and completion of all associate cleaning tasks throughout the store, including restrooms
  • Ensure recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice
  • Ensure merchandise is presented and organized according to company merchandising guidelines
  • Urgently manage merchandise processing to the sales floor within the expected company timeframe
  • Assist with training associates on loss prevention awareness and store shortage goals
  • As a representative of Ross leadership, demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash, and credit card information and merchandise
  • Understand and comply with the loss prevention awareness program and are responsible for store loss prevention which includes maintaining a large customer service presence on the sales floor, customer, and associate engagement, and heightened loss prevention awareness
  • Assist in leading the annual inventory process, including preparation and execution of inventory guidelines
  • Monitor mark-out-of-stock policy to ensure proper administration
  • Ensure public view monitor (PVM) system is maintained properly


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